Frequently Asked Questions

Contact us through our website to schedule a discovery conversation. We start by understanding your specific exception process (AR collections, back orders, quality issues, etc.), current pain points, staff time consumed, and business impact. This initial conversation is no-obligation and helps determine if AI agents are a good fit for your situation.

No. Many clients contact us knowing they have operational bottlenecks but unsure whether AI agents are the right solution. Our discovery process helps identify specific processes suitable for agent implementation. We will tell you directly if your situation is not a good fit rather than proposing something that will not deliver results.

For an effective discovery conversation, prepare: • Description of the exception process you want to address • Current volume (how many exceptions monthly or weekly) • Staff time currently spent on this process • Business impact of delays or inconsistent handling • Your ERP system and version • Any current automation or workflows in place

Initial discovery conversation typically takes 60-90 minutes. If the fit looks good, we conduct deeper process mapping (2-4 hours over 1-2 weeks) involving staff who actually handle the exceptions. We document decision rules, escalation criteria, and coordination points before providing a detailed proposal.

We understand evaluation and budgeting cycles. There is no pressure to proceedimmediately. We can provide educational materials, answer questions as they arise, and reconnect when timing is better. Our goal is finding situations where we can deliver measurable improvement, not forcing engagements.

Yes. We strongly recommend pilot approach. Typical pilots focus on: • One product line or commodity category • One customer segment • One exception type • Specific dollar threshold Pilot duration is typically 90 days. This validates agent effectiveness, customer/vendor acceptance, and ROI before broader deployment.

ERP AI Agent is a marketing and business development initiative. Actual consulting services, implementation work, and invoicing may be provided by our affiliated professional services entities, including but not limited to Tayana Solutions or other qualified service providers within our network. Service Delivery: • Discovery conversations and proposals may reference ERP AI Agent branding • Formal service agreements and invoices will be issued by the legal entity providing services • The delivering entity will be identified during contracting, before services begin • All delivering entities operate under the same methodologies, standards, and terms described on this website. Why This Structure: This approach allows us to: • Match the most qualified resources to your specific project needs • Leverage specialized expertise across our affiliated network • Provide flexible engagement structures based on your requirements • Maintain consistent service quality across all engagements Terms and Policies: Regardless of which affiliated entity delivers services: • All terms, policies, and commitments described on this ERP AI Agent website apply to services delivered • Service agreements will incorporate these terms by reference • Pricing structures and engagement models remain consistent • Quality standards and methodologies are uniform across entities Client Acknowledgment: By engaging with ERP AI Agent for discovery, proposals, or contracting discussions, you acknowledge and agree that: • Services may be delivered by affiliated professional services entities • The delivering entity will be clearly identified in formal agreements • All terms published on this website (including FAQ, policies, disclaimers, and limitations) govern the services regardless of delivering entity • You agree to these terms as published at the time of initial engagement, and they remain binding throughout the service relationship For Clarity: When you receive a formal service agreement or invoice, it may reference: • Tayana Solutions (or other affiliated entity name) • Different legal entity address and registration details • Entity-specific tax identification numbers This is normal and expected. The delivering entity is authorized to perform services under the ERP AI Agent brand and methodologies described on this website. Questions About Service Entities: If you have questions about which entity will deliver services, this will be clarified during the proposal and contracting phase, before you commit to any engagement.