The Confusion   Mid-market companies evaluating automation options encounter overlapping terminology. Vendors describe chatbots, RPA, and AI agents as if they solve similar problems. Marketing materials blur distinctions. The confusion about which technology addresses which operational need is understandable.    These technologies serve different purposes. Understanding the actual differences prevents misapplication and implementation failure.    This article clarifies what e

The Confusion   Mid-market companies evaluating automation options encounter overlapping terminology. Vendors describe chatbots, RPA, and AI agents as if they solve similar problems. Marketing materials blur distinctions. The confusion about which technology addresses which operational need is understandable.    These technologies serve different purposes. Understanding the actual differences prevents misapplication and implementation failure.    This article clarifies what e