The Validation Need Implementing AI agents without proof creates risk. A structured 90-day pilot validates capability, builds confidence, and provides data for informed expansion decisions. Understanding the complete pilot framework - setup, testing, production, evaluation - enables successful validation. The 90-Day Framework Weeks 1-2: Setup and Configuration Activities: Discovery workshops with staff (8-10 hours) Document current exception handling process D

The Implementation Approach Question Should you implement AI agents across all exceptions immediately or start with limited pilot? Understanding pilot benefits and when each approach makes sense prevents both excessive caution and reckless deployment. Pilot Approach Scope: Single exception process, 90 days, 30-50 exceptions monthly minimum Investment: $16,000-$27,000 Risk: Limited to pilot investment Timeline: 3 months to decision point Benefits: Proves