The Expectation Problem   Marketing materials describe impressive capabilities. Vendor demos show seamless operation. The gap between claims and operational reality creates implementation failures when expectations exceed actual capability.    Mid-market companies need accurate understanding of what AI agents can and cannot do today to prevent misapplication and ensure appropriate oversight.      What AI Agents Can Do Today   Handle Standard Exception Processes   AI agents ex

The Misapplication Risk   Most AI agent discussions focus on where the technology works. Equally important is understanding where it does not work. Misapplication creates poor outcomes, implementation failures, and organizational resistance that affects future automation efforts.    Mid-market companies benefit more from knowing when to avoid AI agents than from knowing their capabilities. Clear boundaries prevent wasted effort.      Scenario 1: Low Exception Volume   When th